Co-founder Insights

Carla Penn-Kahn
Nov 10, 2025
This is the fascinating, and somewhat brutal, reality of the Australian retail sector. It's a tale of two distinct camps: the lumbering giants of yesterday and the nimble disruptors of today. I believe there are powerful lessons on what truly drives success in the modern, hyper-competitive market.
🦕 The Decline of the 'Giants'
The struggle of established, once-iconic brands is palpable. Take KMD Brands, owners of Rip Curl and Kathmandu. Their "Next Level" transformation, complete with 21 store closures and a need for refreshed formats and digital upgrades, is a clear response to a faltering business model. Falling sales and a halved share price in just 12 months show that brand heritage alone is no longer a shield.
Even more stark is the situation at Country Road Group. A staggering A$124 million fiscal loss in 2025, coupled with heavy discounting to move stock and an almost A$79 million brand impairment, points to a deep, systemic distress. The fallout from internal restructuring and reputational issues has simply accelerated their decline.
The common thread? A struggle to keep pace with changing consumer expectations, inefficient operations, and an over-reliance on past glories.
Also read: Arms Of Eve: Real-time Insights Fueling Marketing Revolution
🦎 The Rise of the Agile Challengers
In sharp opposition, a new wave of homegrown Australian retailers is not just surviving but thriving. Brands like Proud Poppy Clothing, Billini, Arms Of Eve, and LSKD are aggressively expanding their physical footprint nationwide. These businesses are delivering modern, resonant brand experiences, all while maintaining healthy margins—a critical metric often sacrificed by the struggling legacy players through constant discounting.
Their success isn't down to luck; it's down to agility, cultural relevance, and data-driven execution. These operators move fast, understand their customer deeply, and scale strategically across both digital and physical realms. They've built their models on efficiency and strong unit economics from the ground up.
🤔 Is it Founder-Led vs. Boardroom-Led?
Is this simply the difference between a founder-led and a boardroom-led brand?
A founder-led brand often retains the entrepreneurial fire, a direct connection to the customer, and the speed to make decisive, even risky, moves without layers of corporate bureaucracy. They are instinctively agile and focused on culture and community.
In contrast, boardroom-led businesses can become risk-averse, slow to adapt, and perhaps more focused on short-term shareholder returns than long-term brand equity and customer loyalty.
In my opinion, in today's retail landscape, the attributes associated with a founder-led mentality—nimbleness, deep customer insight, and profitable scaling—are the true competitive advantages. The clear message for every retailer, whether a startup or a household name, is that the market is unforgiving.
Legacy does not guarantee longevity; data intelligence and the speed to act upon it do.
Carla Penn-Kahn
CEO & Co-Founder
Carla spent over a decade building and successfully exiting several e-commerce brands, following an earlier career in corporate advisory and investment at Credit Suisse.





